1)        Service Coverage: The service is available in Riyadh, Jeddah, and Dammam.

2)        Usage Guidelines:

• Cardholders must download the ZAPS Premium app, register or log in, and complete the booking process.
• The customer must ensure that their application store (app store and google play) is set to Saudi Arabia, as the application is exclusively available in the Saudi store
•  Ride requests must be made at least 48 hours in advance.
• The “ride” is defined as a one-way trip from the airport to the customer's location OR from the customer's location to the airport.
• New bookings or changes must be made at least 48 hours before the scheduled ride.
• Booking cancellation must be made at least 24 hours before the booking time.
• Any cancellation within 24 hours from the scheduled booking time will be considered as usage
• The car type and monthly available rides will defer depending on each card type, please refer to the table above.

3)        Restrictions:

• Ride availability is subject to the number of passengers and luggage restrictions based on the selected car type.
• The monthly ride allowance is non-transferable and resets at the start of each calendar month. Unused rides cannot be carried forward.

4)        Confirmation Process: Upon successful booking, you will receive an SMS confirmation. Once the SMS is received, you will be able to download the voucher from the ZAPS Premium mobile application which will include details of your booking as well as Driver name & Mobile number.

5)        Service Limitations: SAB is not responsible for delays or cancellations caused by unforeseen circumstances, including traffic conditions, weather, or service provider limitations.

6)        Misuse of Service:

• The Cardholder acknowledges that any form of misuse of promotional offers, including but not limited to the application of multiple primary or supplementary cards with the intent to exploit benefits, is strictly prohibited.
• The bank retains sole discretion to determine what constitutes misuse of offers, and reserves the right to take appropriate actions, which may include suspension or termination of some card benefits /offers to be benefited from the customer.

7)        Complaints and Disputes

• Any issues with the service should be reported to ZAPS Premium via the in-app support.
• SAB is not directly responsible for operational issues but will ensure customer concerns are addressed.
• In case of complaint, please contact us through the bank's digital channels.