May 2010

SABB has been awarded the ‘Best Phone Banking Service’ award for Year 2010 in the Middle East. Competing with 6 leading banks in the region, the Bank has won this prestigious title for its call centre from the reputable Banker Middle East magazine.

SBB provides its phone banking services through its state of the art call centre where customers have secured access to banking services, payments, credit card services and investment services round the clock.

Over 180 fully automated services can be accessed without visiting a branch, and a dedicated team of customer service representatives is available to answer customer queries and provide assistance.

The Call Centre also has the dedicated service of ‘Customer Voice’ which enables customers to voice their opinion, suggestions and to file complaints.

Nabil Al Hoshan, General Manager Personal Financial Services, commented: “This accolade is a tribute to SABB’s strategic approach to provide the best services to customers over the phone and to the commitment of the call centre and support staff to our customers by closely meeting their needs through increasingly high quality of services."

“Our phone banking customer base has grown rapidly and the usage of Phone Banking (SABB Phone) has experienced a similar spectacular growth rates. The customer migration to Direct Channels has increased tremendously and phone banking is becoming one of the most preferred channels for our customers as a convenient and cost effective. SABB has the privilege in providing the lowest online transfer charges in the Kingdom of Saudi Arabia.” Al Hoshan added.

SABB is seen as a leader in banking technology Saudi Arabia, the vast majority of customers encounter SABB in some ways through Electronic Banking, The Bank has been providing many automated services, which are not yet been offered by the other competitors in the market.

The automated system provides free real time SMS alerts service on debit and credit as an extra security measure. The banking services offered by the system include inquiries on account balance, latest transactions, a cheque, loan account, term deposit account, request of a statement by mail or by fax, credit card balance, register for SMS service, changing password, payment services including utilities payment, credit card payments, transfer funds between SABB accounts, transfer to saved beneficiaries, local payments and international payments, foreign exchange and interest rate, term deposit interest rate enquiry, mutual fund values, subscription or addition, subscription to initial public offerings and right issues , payments to government agencies and many other services.